They are fixing the problem for every user, not just him, based on his input. I want a drawing tablet, I have been reading every PA post about the surface with bated breath waiting for the "it's now perfect" announcement. As far as I'm concerned, their model is working. Maybe they just need to expand it to other products too.
Sure, this problem is fixed for every user. That's great, we're all in favor of MS fixing problems.
What GodEater is pointing out is that Gabe is getting attention due to his celebrity. Much more attention than Microsoft gives to companies that pay them millions of pounds for their products. Gabe gets that attention precisely because his opinion closely watched by people like you.
Consider what kind of product development this philosophy gives rise to. What if you don't want what Gabe wants? Do you have any chance of getting it when MS has the sort of development priorities they're displaying here. What if they were listening to someone whose opinion you did not respect? How would that affect your view of the product & the company?