Part of the problem is that it's very easy to compare on price, but difficult to compare on service. I think my conclusions may not be quite as valid today, because news gets around so quickly, but I think the concept is a worthwhile one to think about.
Anecdotally, I've been very happy with Linode's service: a few months ago, I had some kind of problem and things weren't booting. Panic! I sent in a support ticket, and went to their IRC channel right away. I started describing the problem, and one of the guys in the channel says "oh, I think I just answered that", and indeed, the support ticket had already been answered with real, helpful information.
My interaction with them has usually been quite positive.
Part of the problem is that it's very easy to compare on price, but difficult to compare on service. I think my conclusions may not be quite as valid today, because news gets around so quickly, but I think the concept is a worthwhile one to think about.
Anecdotally, I've been very happy with Linode's service: a few months ago, I had some kind of problem and things weren't booting. Panic! I sent in a support ticket, and went to their IRC channel right away. I started describing the problem, and one of the guys in the channel says "oh, I think I just answered that", and indeed, the support ticket had already been answered with real, helpful information.
My interaction with them has usually been quite positive.