Let's be clear, "you are holding it wrong" was an ass-covering lie to carry Apple through an era of bad press for a device that was otherwise monumental, and when you look back at iPhone adoption history. 4 was the inflection point of growth that never stopped. 3, 3G, and 3GS were all fine, but 4 is when iPhone took over the world.
It was bold-faced, it was arrogant, it wasn't true, but it let them fix the issues and never look back.
The product was otherwise good save a frustrating flaw that was easy to fix, but probably wouldn't have ushered in the era of dominance if they had to do a total recall.
Would I have been happy if I was an iPhone user at the time? No, I would've been livid.
Great phone. Never any problems with reception. And no, I didn't keep the first one in a case, ever, thought it was too pretty for that. Hence the second one ;)
Being a hackerish sort, I certainly tried to "hold it wrong", often enough. Couldn't get the damn thing to cut out, though.
It was bold-faced, it was arrogant, it wasn't true, but it let them fix the issues and never look back.
The product was otherwise good save a frustrating flaw that was easy to fix, but probably wouldn't have ushered in the era of dominance if they had to do a total recall.
Would I have been happy if I was an iPhone user at the time? No, I would've been livid.