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I think these concerns are vastly overstated, TBQH. The great majority of people seem to have no such issue with their accounts disappearing.

It's one of those exceedingly rare but potentially catastrophic things, kind of like a nuclear reactor meltdown or being struck by lightning.



If it was actually rare, wouldn't Google have nothing to lose by offering the safety blanket of real-live support (even if paid per-incident)?


You can already get paid support.. by having an Apps account. This gets you access to an actual support line for emergency issues like, say, being unable to log in.

Not to mention a pretty reasonable SLA. At $50 a year, it's quite nice to have.


Too bad I can't do that for the @gmail account I've been using.




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