Oh yes. Totally different based on whether a company's execs hate customer service.
I'm not one of those of those though. I like my CS people to be able to do their jobs to keep the inevitable discruption to a customer's day minimized.
In the place I'm at, my Call Center is one of the happiest groups in the company. So many other places I've been that wasn't the case, do I made damn sure to deliver the best impl possible when I got the chance to oversee it.
I'm not one of those of those though. I like my CS people to be able to do their jobs to keep the inevitable discruption to a customer's day minimized.
In the place I'm at, my Call Center is one of the happiest groups in the company. So many other places I've been that wasn't the case, do I made damn sure to deliver the best impl possible when I got the chance to oversee it.