Airbnb has settled these cases before, as another commenter noted here. I have been completely sympathetic to EJ all along, but as I read more of her interview comments, I'm starting to wonder if there's even anything Airbnb could do to help at this point (or any point, for that matter). I don't think there is. Airbnb could sign a blank check, and it wouldn't surprise me if she still continued to talk to the media. She has shown after they asked her to take down her first post that she is unwilling to work a deal out quietly, whatever happens, she wants it to be done very publicly. Who knows what will make her happy, not even she knows from her comments in the interview. Point being: Airbnb has settled these cases before and customers have walked away happy because of it.
It doesn't look like AirBnB tried to settle this case in any meaningful way. Chesky's posts on HN and in other sources are full of weasel bs like "we're doing everything possible", "we're working on it".
If, instead, they'd put out a bullet point list of what they've done to mitigate the disaster, public would have been tamed and considered the incident over.
Internet hate machine started working against airbnb, they should better begin doing something meaningful before they might very well become a non-company.
