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A while back we replaced the windows in our house with new, more efficient windows. The workers who showed up were the usual contract construction labor folks; generic company truck, not a whole lot of enthusiasm. Every replacement window came in a box. Every window wasn't the same, but neither were they very much different. A fair amount of pessimistic banter when they thought the customer wasn't in earshot.

Then one of them suggested that we install a bay window instead of the boring thing we'd had planned, and when it costed out reasonably, they got right on it. The tools came out, the enthusiasm was turned on, and a couple of them spent half a day building an absolutely beautiful window that I and our pets value to this day.

Good workers doing stupid, boring jobs are likely a resource that companies are not taking advantage of. People are more capable, and sometimes you should let the reigns loose (maybe most of the time).



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