I have done this a few times over the past 10 years in the most egregious cases. You make a good point and it has been raised to me before.
I did try at least, but Moniker's support site is hideous. It's one of these "read the knowledge base 1001" nonsense sites that try to impede you getting in touch. I did some basic searches for things like "expired" and "pending deletion" with no results from their search engine. And you have to sign up for a whole new account just to use their separate support site..
Separate to that, this does not appear to be a one-off mistake, but a policy. Even if I had the ear of their CEO, I doubt they'd do anything beyond placate me, but this policy could burn a lot of other customers. The more people know about and whine about the policy, the more likely they are to resolve it.
I will concede, however, that I am keen on using my social media skills and connections to highlight things I consider bad. I believe it's the responsibility of the connected few to drive fear of the customer into the hearts of companies in order that they give solid service and that they do not violate their own TOS/contractual obligations. If Moniker had merely double billed me or been rude to me on chat, I wouldn't have written it up. When they take a site down and replace it with spam while I still legally own it against their TOS, that's time to get pissy.
I did try at least, but Moniker's support site is hideous. It's one of these "read the knowledge base 1001" nonsense sites that try to impede you getting in touch. I did some basic searches for things like "expired" and "pending deletion" with no results from their search engine. And you have to sign up for a whole new account just to use their separate support site..
Separate to that, this does not appear to be a one-off mistake, but a policy. Even if I had the ear of their CEO, I doubt they'd do anything beyond placate me, but this policy could burn a lot of other customers. The more people know about and whine about the policy, the more likely they are to resolve it.
I will concede, however, that I am keen on using my social media skills and connections to highlight things I consider bad. I believe it's the responsibility of the connected few to drive fear of the customer into the hearts of companies in order that they give solid service and that they do not violate their own TOS/contractual obligations. If Moniker had merely double billed me or been rude to me on chat, I wouldn't have written it up. When they take a site down and replace it with spam while I still legally own it against their TOS, that's time to get pissy.