Labeling something controversial isn't a value judgment, it's simply an observation that it's drawing or likely to draw a negative response from a large group of people. The President currently has a 30something percent approval rating. Companies generally try to avoid doing things that could potentially alienate a third of a market.
I'm glad Airbnb is doing this, and I think in the future it will be seen as an important show of goodwill. But the company is certainly taking a risk.
My comment was to draw awareness to the larger picture, to a larger group of people, the whole world of people. If they can look good to the majority of the world market, and of the 30% of people who 'approve' of Trump - who hopefully aren't complete racists and just are thinking Trump's actions somehow prevent terrorism from occurring in the U.S. - hopefully only a small % of those are racists and the others will see Airbnb supporting people who may have trouble finding shelter. It really doesn't seem like a risk at all, and they'll write off the costs and not need to pay as much taxes on the profits they seem to now be claiming pre-IPO. Maybe there's an increased risk if Trump starts tweeting that Airbnb supports and hosts terrorists - however the rest of us will see the drivel that that is and Airbnb will gain further positive marketing exposure. Overall of course, at the surface, Airbnb's offer is good for the people affected by this and for helping the world feel united - however we don't really know to what extent Airbnb really will follow through with their announcement; is it a shallow or a deep offering? Call me skeptical: I've had ongoing issues as an Airbnb host and a guest and Airbnb by and far is only interested in keeping as much money for themselves as possible, obviously to help increase their perceived value until they IPO -- they take a relatively high % of booking fees compared to how helpful and caring they claim to be.
How many of that 30% do you actually think are in their market though. Airbnb hosts tend to be in urban areas and they have agreed to accept foreign guests in their home. Guests are probably at least semi frequent travelers and usually tech savvy.I don't think Airbnb is as ubiquitous as you seem to think.
I'm glad Airbnb is doing this, and I think in the future it will be seen as an important show of goodwill. But the company is certainly taking a risk.