While I agree with your points, I think the ongoing assumption we can effectively emulate the emotional response of the ones who are actually are affected is starting to really get in the way. The expectation humanity can eliminate all suffering is unreasonable. That expectation is, in my humble option, an inefficiency driven by unreasonable sympathy. When I say "unreasonable" I mean laying blame where it isn't ours to lay. Consider the cost of unbounded empathy.

The Internet, and systems we are building, contributed to the unbounding.

Now the employees...they have a right to feel whatever they want about all this. They are the ones experiencing this, as you so well point out.